Refund policy

Returns & Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love Totality.

That's why every order is protected by our 30-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase, simply contact our support team within 30 days of receiving your order and we'll help resolve the issue or arrange a refund where applicable.

To request a refund, please email:

support@souleclipse.com

Include:

  • Your order number

  • The email used for purchase

  • A brief explanation of your experience

Our support team will respond within 1-2 business days.

Damaged, Incorrect, or Defective Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We'll gladly provide a replacement or refund where appropriate.

Return Eligibility

To maintain product quality and customer safety, returned products may be reviewed before a refund is issued.

We reserve the right to refuse refunds in cases involving:

  • Intentional misuse or abuse of the product

  • Fraudulent refund requests

  • Returns unrelated to product performance

This does not affect your rights regarding damaged, defective, or incorrectly shipped products.

Refund Processing

Once approved, refunds will be issued to the original payment method used during checkout.

Please allow:

  • 5-10 business days for processing

  • Additional time depending on your bank or card provider

If you have not received your refund after 15 business days, please contact us.

Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The wrong item was received

  • The item arrived damaged

  • The item was defective upon arrival

Shipping charges are non-refundable unless otherwise required by law.

European Union Customers

Customers located within the European Union may have additional consumer rights under applicable laws, including the right to withdraw from certain purchases within 14 days of delivery.

Please contact our support team for assistance.

Contact

Questions about your order?

Email: support@souleclipse.com

Our team is here to help.